Contact ReadyRefresh | Fast Customer Service/Support 2022 - JustUseApp (2023)

By Mary Amick
Apr 11 2022

You terminated service to us in October of 2021. At that time our account had a zero ballance. You did not pick up your bottles for 70 days but you continue to bill me and now charge me late fees.

By RR
Feb 23 2022

STAY AWAY FROM READY REFRESH. If the fact that the Nestle corporation is notorious for routinely makes unethical business decisions is not enough, their new policies when they bought out smaller water suppliers and turned them in to ReadyRefresh makes them far too difficult to deal with. They fired the local reps, changed the local branch phone numbers, so you have no way of getting a hold of a person locally who can help you. Everything routes you to the website. Every phonecall I have tried to make to their various numbers all eventually tree to the same message for customer support, "we are too busy to answer any calls, go to the website and submit a request." Submit a request? You get the message, "we are so busy it will take 3-5 days to answer your request." Three requests submitted in the last 14 days with no replies yet. As far as their delivery options, the website allows you to add to and increase your delivery, but to subtract or remove items? Nope, the "minus" button to subtract/reduce is disabled; you have to again submit a request that may or may not get answered. So the model is "you can only use the website, and when you do, we'll allow you to spend more money on us, but to reduce your bill or cancel? Well, drop a message and maybe we'll do something, maybe not, you just won't know..."

By Lilyan Gray
Feb 21 2022

I get three bottles every three months. My next delivery should be March 21, you sent me a telephone message saying it was coming on March 4. I do not want an earlier delivery. Please respond

By Destiny Ruggiero
Jan 26 2022

I have had an order placed for over two months. Ready Refresh keeps changing on me. I have it scheduled for when we are in the office, but you keep scheduling it for days, I'm not in. When I go into the website, I am told nothing will be delivered due to not having anything in stock. Well in fact I got my previous delivery when I had this notice, so no one was here, and no empty bottles were out. THIS IS GETTING RIDICULOUS! QUIT CHANGING MY DELIVERIES. Then today, I was here early to get my delivery between 8:45- and 10:45 then just received an email stating that you were changing my delivery again after I had received a text that you were coming today! I have emailed numerous times and no one has gotten back with me.

By Liz Cox
Jan 25 2022

Won't let me cancel my order that I didn't want.

By ROSE G. CAPPELLETTI
Jan 22 2022

THIS IS MY LAST RESORT! I AM DOWN TO HALF 5-GALLON DISTILLED WATER. I HAVE BEEN A FAITHFUL (AUTO PAY) CUSTOMER SINCE IT WAS ZEPHYRHILLS...I HAVE CHANGED ADDRESS (FROM 1149 CLAYS TRAIL TO 1171 CLAYS TRAIL, OLDSMAR 34677) AND NOTIFIED READYREFRESH TO START DELIVERY IN JANUARY TO MY NEW ADDRESS. I WAS PROMISED DELIVERY ON 1/20/22....BUT NO WATER. I TRULY LOVE READYREFRESH AND WOULD HATE TO HAVE TO CHANGE WATER PROVIDER...PLEASE PLEASE H E L P...I HAVE BEEN CONTACTING YOU WONDERFUL PEOPLE FOR THE PAST 3 WEEKS...NO RESPONSE. CAN YOU ASSIST? THANKS YOU,
ROSE CAPPELLETTI

By Michael Acosta
Jan 14 2022

I asked for a delivery reschedule which was for 1/11/22. You changed it to 1/12/22, Delivery was never made. Now next delivery is in February?
Delivery is needed today!

By LINDA M. CAMPISI
Jan 10 2022

It has been IMPOSSIBLE to get someone to answer the 1-8002745282 for 3 days. I am in Tampa, Florida. My problem is delivery errors.
I am not paying for 5 bottles I DID NOT order. Please respond to this ASAP which I doubt you guys don't even read these complains.
I received 5 bottles two weeks in a roll. I will pay for the 12/23/21 delivery that was legit ,but one week later 5 more bottles were delivery.
Since I was not home I called and told them of THEIR mistake. I spoke to a manager or super and told that they can't be returned once delivered. NOT MY fault and a one person household has to eat the cost.NOT PAYING for those delivered on 12/30/21 ,exactly one week later. PLEASE answer this e-mail or hire more people to answer phones. I also need to STOP my service from Ready Refresh.Contact me please.

By David S. Dweck
Dec 15 2021

By Melba meade
Oct 21 2021

Been a customer for 20 years. Was scheduled for monthly delivery 10/18. You moved it to 20/19. Didn’t come. You moved to 10/20. Didn’t come. Today you changed it to 11/16. WHAT?????????