BT Internet Email Settings - The Guide You Need  (2023)

Confused with BT internet email settings? Most people need help when it comes to BT Internet email setting.

Some technical terms can be annoying, and most of us only use email for business purposes or to catch up on the latest offers without being experts.

It can be a nightmare to figure out what POP and what SMTP is. If you’re already lost, don’t worry, you are not the only one.

So, when you encounter BT internet email problems, just read this guide which will explain how everything works.

BT Email Settings

Everyone already knows that their BT email is accessible online at any possible time they want, from absolutely anywhere in the world.

It is also accessible using email client which requires setting up, or simpler option using Webmail on BT webpage .

READ ALSO : How to Fix BT Hub Flashing Orange Light, Pink, Or Purple Light

We will explain how to set up your E-mail client on various devices and also what to do when or if you encounter some BT internet email problems.

1. Using E-Mail Client

What it actually meant by email client? It is simply a program, an email program to be exact, as well as an application stored on your laptop or any other device such as Outlook, Windows Mail, or Apple Mail.

What does this email client do?

It is responsible for storing your emails that have been downloaded on any of your devices, which essentially means that you can go through them even without an Internet connection.


POP3 and IMAP are the ones that make the download possible.

They are simply internet protocols and you should use IMAP with the option to enable the SSL, so you can have duplicates of your email messages on the email server.

(Video) How To Set Up Mail On Your iPhone (IMAP & SMTP over SSL)

READ ALSO : Can You get BT Sport on Sky TV? A Fool Proof Guide


SMTP must be enabled by ticking the box “My server requires authentication”.

You will find this in your BT internet email settings. SMTP makes sending emails possible regardless of whether you are using IMAP or POP3.

BT Internet Email Settings - The Guide You Need (1)

If you don’t do this, you will receive an error message every time you try to send an email. It is now a little easier to understand BT internet email settings.

2. Accessing Through Webmail

This simply means accessing your email on a web page over the internet on any device.

You don’t have to set up anything, just go to the BT website and use your login credentials to log in. After that, simply send and receive email on the website in your browser.

BT Internet Email Settings - The Guide You Need (2)

How to Set up the Email Client?

In order to make this BT internet email settings on any device, you need to know the following:

  • Your email address (sometimes username)
  • The password for your BT account
  • Which device you are using (an iPhone, or an Android and a specific version, such as iPhone6)
  • The application you are using (Outlook or, it can be Apple Mail)
  • In addition, you will need the SMTP and IMAP/POP3 settings for your BT Email service
READ ALSO : How to Claim BT Reward Card : Detailed Guide

BT requires you to have SMTP authentication to protect their server from spammers.

BT Internet Email Settings for iPhone

BT Internet Email Settings - The Guide You Need (3)

You can add BT email account to your Apple device without changing or messing up with your existing account. Follow these steps, but bear in mind that some devices have slightly different menus

The Steps are as follows:

(Video) How to use BT Mail the basics

  • First go to Settings > Mail, and choose Accounts.
  • Click on Add Account
  • In the Name field put any name you want people to see
  • In the address and password field enter your BT email and password
  • Click Next. If you see any error message, click OK
  • Select POP
  • Enter in the Incoming email server field
  • Put 995 in the port field
  • Enable SSL
  • Enter for the outgoing email server
  • Enter 587 in the port field
  • Enable SSL
  • Enter your password and email in the Outgoing mail authentication setup
  • Select Save
READ ALSO : How to Watch BT Sport Online Free?

If for some reason BT email does not work on your iPhone, you can use a mail client like outlook.

BT Internet Email Settings Android

BT Internet Email Settings - The Guide You Need (4)

Now let us learn how you can add a Google account or any other account to your Android. The steps for this are as follows:

  • Open your Settings and click on Accounts
  • Choose Add account
  • Choose Email. You will be prompt to enter your email and password
  • Choose Manual setup
  • Select POP3
BT Internet Email Settings - The Guide You Need (5)

From now on the newer Android devices will fill in the rest of the fields automatically. If you have an older device, please follow these steps:

Incoming server

The picture underneath this text shows you where to enter inputs.

  • For the server put
  • Put 995 for port input
  • Put SSL for connection type
BT Internet Email Settings - The Guide You Need (6)

Outgoing Server

  • For server input-
  • Enter 587 for port
  • Put tls for connection type
  • Switch On for authentication
BT Internet Email Settings - The Guide You Need (7)

Outlook Settings for Third Party Providers

Some email providers from third-parties, like Yahoo, Gmail, and iCloud, demands that you change certain settings on those websites, prior to adding these accounts to Outlook.

  • Open your Outlook
  • Select File
  • Click on Account settings
  • Select New under Email
  • Enable Server settings and click Next
  • Choose Internet email addresses
  • Click Next
  • Enter your name and BT email address
  • Select imap in Type account
  • Enter in the incoming e-mail field
  • Put 993 for port input
  • Enter for outgoing e-mail
  • Put 587 for port input
BT Internet Email Settings - The Guide You Need (8)
  • Put your BT email and password
  • Tap on Test account settings
  • If everything is OK, click Finish
READ ALSO : How to Watch BT Sport Online Free?

BT Internet Email Problems

BT Internet Email Settings - The Guide You Need (9)

The email clients that come with Windows 8 will not cooperate well with BT Email because it only works well with email addresses from Microsoft.

They usually end with:,,

What you will need to do is to download at least one of the previously mentioned email client applications.

(Video) NEWS: BT Email and Cloud Closing to New Customers 1st July 2022 also what about existing customers?

1. Problems Receiving or Sending Emails

If you have problems sending or receiving emails on Webmail, you should simply log out and back in again, this simple step should solve your problem.

If you are using an email program and have problems, you should try to log in to a Webmail and send yourself a test mail. If that works, you should look at your program settings.

READ ALSO : How Does BT TV Work - Facts You Must Know

If the BT mail server not responding and it happens for no obvious reason the best thing to do is to do nothing at all.

  • Don’t try to change any passwords
  • Delete your account
  • Try to set it up again.

Most of the time the problem resolves itself in a few days.

Maybe you can double-check are you really using BT servers. While you are waiting for an issue to be resolved, you can access your email through Webmail.

2. Yahoo Email Customers

For customers who use Yahoo Email, BT is updating, and email service, and you may not be able to log in using Yahoo servers.

You can do these three things:

READ ALSO : 5 Easy Ways To Find BT Contract End Date

1. First you can change the outgoing server settings of BT as if you use a PC or Mobile to access your mail.

2. Next, uninstall the Yahoo Mail app from your phone. BT no longer supports this. You can download any other email app from the app store.

3. If you are facing issues accessing your mail from your PC, check if you have typed the correct address. For ease of access, you can bookmark in your web browser for future use.

3. Not Responding

If your mail client is not responding or not opening, you can troubleshoot it by following these steps:

  • Open Outlook client and go to settings
  • Go to your Account Info
  • Click the Reset account settings
  • Wait for the client to reset itself
READ ALSO : Why Does BT WiFi Keeps Dropping Out? Complete Fix Guide
(Video) Setup BT Connect email account in Outlook 2010 or 2013

However, still, if it doesn’t work for you, you need to reconfigure the email client again. Just delete the app or your account and try to add it again.

If you are using any other client other than outlook, you can reset the settings and setup again. This will solve the issue.


If you have read this guide carefully, most likely you have managed to solve your BT internet email problems and you are sending and receiving your emails without any problems.

However, if you still cannot adjust your BT internet email settings, you can contact the official support for help.

Next? You can get this guide to setup your WiFi Calling on your BT mobile.

BT Internet Email Settings - The Guide You Need (10)

Kevin Wood

Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.

READ ALSO : How To Cast BT Sports On Chromecast In Easy Steps
(Video) How to Switch Email Addresses A COMPLETE GUIDE


What are the mail settings for Btinternet? ›

Email Settings for
  • Server:
  • Port: 993.
  • Security: SSL/TLS.
  • Username: Your full email address.
  • Password: Your password.

What are the IMAP settings for BT Email? ›

Setup Your Account with Your Email Program Using IMAP (BT Mail) IMAP
IMAP port993
IMAP securitySSL / TLS
IMAP usernameYour full email address
IMAP passwordYour password

Why is my BT Email not working? ›

Most log in failures are because you've changed your password and forgotten to update all the devices and email programs you use to get your email. If we detect multiple failed log in attempts on your BT Email account, we'll lock it to protect you and will ask you to change your password to make it secure again.

Is BT Mail pop3 or IMAP? ›

To use a mobile device or email program to send and receive BT Email messages, we recommend that you use IMAP with SSL enabled.

What is a basic BT email address? ›

With Basic email you get:

Just one BT email address. You won't be able to create new ones, but any you already have will still work. Access via only. You can't use this email with an email client or on your device.

Why are my BT Internet emails not sending? ›

This error message means your email message could not be sent. To fix this you need to make a simple change to enable SMTP server authentication in the email client you're using. SMTP stands for Simple Mail Transfer Protocol, which is a process that enables the sending of email.

How do I find my SMTP and IMAP settings? ›

Outlook for PC

In Outlook, click File. Then navigate to Account Settings > Account Settings. On the Email tab, double-click on the account you want to connect to HubSpot. Below Server Information, you can find your incoming mail server (IMAP) and outgoing mail server (SMTP) names.

What is the incoming and outgoing mail server for IMAP? ›

The dialog IMAP Account Settings will open up. Use the following settings: Incoming mail: Server with port 993 and check the option This server requires an encrypted conncetion (SSL/TLS) Outgoing mail: Server with port 587 and the encryption method STARTTLS.

How do I find my IMAP server name? ›

In Outlook Web App, on the toolbar, select Settings. > Mail > POP and IMAP. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the POP and IMAP settings page.

Is my BT ID password the same as my BT email password? ›

We recommend you use a different password for your email account/BT ID than you use elsewhere. To change your email password, you will need to log in to MyBT with your BT ID. If you can't remember it please reset your password for your BT ID first.

How do I fix my email not receiving emails? ›

Gmail is not Receiving Emails [2022] 💥
  1. CHECK THE GMAIL SERVERS (GOOGLE) Google servers may be down due to maintenance or unplanned issues, but it is very rare. ...
  4. CHECK TRASH. ...
  5. CHECK ALL MAIL. ...
6 days ago

Why is my emails not coming through? ›

One reason why your Gmail may not be receiving emails could be because of an outdated web browser. If you are using an older version of Chrome or Firefox, try updating to the latest version and see if that fixes the problem. Another possibility is that your email filters are accidentally deleting incoming messages.

Should I use POP IMAP or SMTP? ›

Summary of the SMTP, IMAP, and POP3 Email Protocols

SMTP is the industry standard protocol for sending email. If you're looking to send email, then you'll use SMTP instead of IMAP. An SMTP relay service can help you send email without having to build your own SMTP server.

How do I find out what my incoming mail server is? ›

In the left side-bar, click on the Account for your email. Select Account Information towards the top. Find the field for Incoming Mail Server. This is your IMAP server name.

Is Yahoo and BT Mail the same? ›

It is the Yahoo app and it uses the Yahoo servers. You can no longer use it to access the BT email system. You will need to use another email app and ensure that it uses the correct BT server settings as per this link. You could try Thunderbird instead of Outlook.

What is a preferred email address? ›

Preferred email address means the email address designated by a member for receiving electronic communications from the State Bar.

Is My BT ID my email address? ›

Your BT ID username is normally your contact email address. Your BT ID can be used to log into My BT and all your available extras that come with BT Broadband including BT Wi-fi and BT Cloud.

Can I use Outlook with BT email? ›

Using an email client

You can also set up your email to be used with an email client. This is an email program or application on your computer or device, like Apple Mail, Outlook or Windows Mail.

Does BT internet email still exist? ›

If you do not already have a BT email address, you'll no longer be able to create one; this option was withdrawn on 26th October 2022.

How do I find my SMTP port and address? ›

If you are subscribed to a hosted email relay service you can get the SMTP server hostname and port number from the support page of your email service. If you run your own SMTP server you can find the configured SMTP port number and address from the SMTP server configuration.

What is the IMAP incoming mail server port? ›

IMAP (Incoming)

Port 143 – Default IMAP port. Also used for TLS. Port 993 – IMAP port used for SSL.

Where are SMTP server settings? ›

Windows® Mail (PC)
  • From the Tools menu, select Accounts.
  • Under Mail highlight your E-mail account and click Properties.
  • Click the Servers tab and make sure that "My outgoing server (SMTP) requires authentication" is checked.
  • Click the Advanced tab, change the outgoing server port: 465 or 587 for SSL.
  • Click OK.

Should my incoming mail server be the same as my outgoing mail server? ›

Ideally, your Outgoing Mail Server should be set to the same as your Incoming Mail Server, which means you will send and receive email through your web hosting account. In the same place that you specified the Outgoing Mail Server, you may find a way to set the port number of the Outgoing Mail Server / SMTP Server.

What is the host name for incoming mail server? ›

INCOMING MAIL SERVER: Host Name: Your email access domain. User Name: Your full username (

How do I find my IMAP password? ›

Step 1: Open up the Settings application. Step 2: Find the Accounts or Sync section. Step 3: Select the “IMAP” or Personal (IMAP) or “Email” account. Step 4: Select “Account settings.” Page 2 Step 5: Select your IMAP account Step 6: Select “Incoming settings.” Page 3 Step 7: Update the password and select Done.

What is a IMAP server number? ›

An IMAP server typically listens on port number 143. IMAP over SSL/TLS (IMAPS) is assigned the port number 993. Virtually all modern e-mail clients and servers support IMAP, which along with the earlier POP3 (Post Office Protocol) are the two most prevalent standard protocols for email retrieval.

What is an IMAP username? ›

User name. Depending on your e-mail provider, this is usually either your full e-mail address or the part of your e-mail address before the "@" symbol. Password. This is the password for your account. Usually this password is case-sensitive.

What is the IMAP password? ›

Your IMAP password is the password to an email account that is configured to use IMAP. If you have forgotten it you can reset it using whatever method your email provider offers for resetting it. Some email providers (e.g., gmail, yahoo and Microsoft) also offer 2 factor authentication to better protect your account.

Why is My BT email password not working? ›

Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. Leave it a bit and then try to log in again later. Repeat log-in failures are most likely caused because the password in your mobile device, tablet or email program doesn't match your email account.

What is the default PIN for BT? ›

If you don't know your PIN, chances are it's just the default, which is 1234. When entering a new PIN you'll be asked to set a security question which will be used for future PIN resets.

How do I reset my password for my email account? ›

Change your password
  1. Open your Google Account. You might need to sign in.
  2. Under 'Security', select Signing in to Google.
  3. Choose Password. You might need to sign in again.
  4. Enter your new password, then select Change password.

Do I need both POP and IMAP? ›

While POP3 can work well for single devices, IMAP is the better option in case you ever need to use a new device. If you are using POP3 and lose access to your main device, you would also lose access to all your past emails. That's why we recommend using IMAP in this instance, instead of POP3.

Which is safer POP or IMAP? ›

Better security:

POP3 is more secure than IMAP since it uses SSL/TLS encryption by default. This means that your passwords and email data are safe from eavesdroppers.

Which is more popular POP or IMAP? ›

For most users, IMAP is a better choice than POP. POP is a very old way of receiving mail in an email client. It only lets you download your Inbox on your computer, and not any other folders. When an email is downloaded using POP, it is usually then deleted from Fastmail.

Is Gmail better than BT? ›

After using both systems for more than a decade, I find Gmail faster, more powerful, and easier to use, so that's what I recommend. In general, they are not too far apart on features, but Gmail is more configurable.

What is the difference between BT basic email and BT premium email? ›

The Premium email product gives you exactly the same functionality as the Standard email product you get with broadband from BT, but you have to pay for it. It costs £7.50 a month by direct debit and you can create up to 10 extra email addresses for family and friends.

How do you check if your BT Email has been hacked? ›

How will I know if my account has been protected? If you use webmail or the BT Email app, you will get an error message telling you that we have prevented access to your account. If you use a mobile device or email application (such as Outlook), you'll get repeated log in failures or password errors.

How do I update my BT account settings? ›

Follow the steps below to update your contact details online.
  1. Log into My BT >
  2. Click on Settings, then Profile.
  3. Scroll down to find the "Your BT ID details" and "Your recovery details" section.
  4. Click on the edit links and follow the steps on the next page to update your contact details.

What is the difference between BT basic and premium email? ›

The Premium email product gives you exactly the same functionality as the Standard email product you get with broadband from BT, but you have to pay for it. It costs £7.50 a month by direct debit and you can create up to 10 extra email addresses for family and friends.

How do I set up my Btinternet email on my iPhone? ›

How to set up BT Business Email Lite on iPhone and iPad
  1. On the home screen tap Settings.
  2. Scroll down to Mail.
  3. Select Account.
  4. Select Add Account.
  5. From the options, choose Other.
  6. Select Add Mail Account.
  7. Put your name in the Name field (this is what people will see when they receive your email).
27 Jul 2022

Is My BT ID password the same as My BT email password? ›

We recommend you use a different password for your email account/BT ID than you use elsewhere. To change your email password, you will need to log in to MyBT with your BT ID. If you can't remember it please reset your password for your BT ID first.

Are BT updating their email service? ›

Your email is changing

We're about to move you from BT Yahoo email to our new email service called BT Mail. You'll keep the features you love and also get some new ones too. We'll move all your emails and folders across to BT Mail automatically.

What is My BT password and username? ›

Your BT ID username is normally your contact email address. Your BT ID can be used to log into My BT and all your available extras that come with BT Broadband including BT Wi-fi and BT Cloud.

How can I keep My BT email address without paying? ›

Keep your email but with more basic features by getting Basic email, which is free. Keep your email with the same features by getting Premium email, which costs £7.50 a month. Keep your email with the same features, by linking it to a friend or family member's BT Broadband, which is free.

What happens to My BT email when I leave BT? ›

Can I keep my email address if I leave BT? You can still access your BT email address for 60 days after you switch to a new broadband provider. After that, you'll have to subscribe to BT's Premium Mail service to retain access.

Why is my BT email not working on my Iphone? ›

For any Apple device, it's important to not only update your password in the main device settings, but also in the SMTP settings. If you don't do this, you won't be able to send emails. If you're still having problems, you can try deleting and re-installing the account.

What is IMAP setting? ›

IMAP allows you to access your email wherever you are, from any device. When you read an email message using IMAP, you aren't actually downloading or storing it on your computer; instead, you're reading it from the email service.


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